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Privacy Policy

 

At XPONENTIAL, we are committed to protecting the privacy and personal data of all users of our product, Pro Trade Journal. This Privacy Policy explains how we collect, use, share, and protect your personal and business information when you access or use our platform.

 

By using our services, you consent to the practices described in this policy.

 

 

1. Who We Are

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  • Product/Platform: Pro Trade Journal by XPONENTIAL

  • Registered Office: Bengaluru

  • Email: xponentialme@gmail.com

 

 

2. Information We Collect

 

When you use Pro Trade Journal, we may collect the following types of information:

 

a) Personal Information:

 

  • Full name

  • Email address

  • Phone number

  • Company name

  • Billing address

  • Payment information (processed securely via Razorpay – we do not store your card or UPI credentials)

  • Any other information you voluntarily provide through forms, emails, or support chats

 

 

b) Business & Usage Data:

 

  • Data uploaded by you (such as transaction logs, trade entries, or performance metrics)

  • Login times, activity logs, and interaction data

  • IP address, browser type, device information, and location (to improve performance and security)

 

 

3. How We Use Your Information

 

We use your data for the following purposes:

 

  • To provide access to and maintain your account on Pro Trade Journal

  • To analyze usage and improve platform features

  • For customer support and technical assistance

  • To send billing, transactional, and important service-related notifications

  • For legal compliance and security purposes

 

We do not use your data for third-party marketing or unsolicited promotions.

 

 

4. Payment Information

 

All payment transactions are handled by Razorpay, a secure third-party payment gateway. We do not store or have access to your full card number, CVV, or UPI credentials.

 

Razorpay may collect and store payment-related information under its own privacy policy, available at:

https://razorpay.com/privacy/

 

 

5. Data Security

 

We follow industry-standard security practices to protect your information, including:

 

  • Encrypted communication (SSL)

  • Secure login and session management

  • Limited internal access to sensitive data

  • Periodic audits and threat assessments

 

While we take every effort to secure your data, no system can be guaranteed to be 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

 

 

6. Data Sharing

 

We do not sell, rent, or trade your personal or business data.

 

We may share your data with:

 

  • Authorized third-party service providers, such as Razorpay, for payment processing

  • Government or legal authorities, when required by law or in good faith belief that such disclosure is necessary to comply with legal obligations or to protect our rights or users’ safety

 

 

7. Data Retention

 

We retain your personal and business data:

 

  • For as long as your account is active

  • For a limited period after termination to comply with legal or accounting obligations

  • Or until you request deletion, where applicable and legally permitted

 

 

8. Your Rights

 

You have the right to:

 

  • Access the personal data we hold about you

  • Request corrections to inaccurate data

  • Request deletion of your account or data (subject to legal exceptions)

  • Withdraw consent where applicable

 

To exercise these rights, email us at: xponentialme@gmail.com

 

 

9. Cookies and Tracking

 

Our platform may use cookies and similar tracking technologies to:

 

  • Maintain sessions

  • Analyze user behavior

  • Improve performance and user experience

 

You can manage cookie preferences through your browser settings.

 

 

10. Children’s Privacy

 

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors. If we become aware of any such data, it will be deleted immediately.

 

 

11. Changes to this Policy

 

We may update this Privacy Policy from time to time. All changes will be posted on this page with the revised effective date. You are advised to review this page periodically.

 

 

12. Contact Us

 

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

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Brand Name: XPONENTIAL

Platform: Pro Trade Journal

Email: xponentialme@gmail.com

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